How long does shipping take?
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Standard shipping takes 3–5 business days. Express shipping (1–2 days) is available at checkout. Same-day delivery is available in Portland, OR and surrounding areas for orders placed before 12pm. All orders over $35 ship free with standard delivery.
What is your return policy?
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We offer a 30-day hassle-free return policy. If you're not completely satisfied, return any unused item in its original packaging for a full refund or exchange. We even cover return shipping on defective items. No questions asked.
Are your products vet-approved?
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Yes — every product in our catalog has been reviewed by our in-house veterinary board. We check ingredients, manufacturing standards, safety certifications, and nutritional completeness. Look for the "Vet Approved" badge on qualifying products.
Do you offer a subscription / auto-ship?
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Absolutely! Our Subscribe & Save program lets you set automatic delivery on any item — weekly, bi-weekly, or monthly. You save 10% on every subscription order and can pause, skip, or cancel any time with no fees.
Can I speak to a vet about my pet's diet?
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Yes! Our team includes licensed veterinarians and certified pet nutritionists. Email us at hello@pawsmarket.com with "Vet Question" in the subject line, or use the contact form above and select "Pet Nutrition Advice". We typically respond within 4 hours.
How do I track my order?
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You'll receive a tracking email as soon as your order ships. Click the tracking link for real-time updates. You can also log into your PawsMarket account and visit "My Orders" for full delivery status. Need help? Our team can look up any order in under a minute.
Do you ship internationally?
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We currently ship throughout the USA and Canada. International shipping to the UK, Australia, and New Zealand is available for select products. We're working on expanding further! Enter your address at checkout to see available shipping options for your location.
Is my payment information secure?
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Absolutely. We use bank-level 256-bit SSL encryption on every transaction. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. We never store full card details on our servers. All payments are processed through PCI-DSS certified gateways.
What if my pet doesn't like a product?
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Pets can be picky — we get it! If your pet turns their nose up at anything from our food or treat range, return it within 30 days for a full refund. We'll also recommend an alternative product — free of charge — based on your pet's preferences and health needs.
Do you have a loyalty or rewards program?
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Yes! PawsRewards gives you 1 point for every $1 spent. Points can be redeemed for discounts, free products, or donated to our shelter charity fund. Members also get early access to sales, birthday treats for their pets, and exclusive member-only deals. Sign up is free!